FAQs

General Information

Q: I still have more questions; how can I contact you?

A: For further questions, please email us at support@cococress.com or use the contact us page.

 

Returns & Refunds

Q: What’s your return policy?

A: We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. The purchase must be unused and in its original condition with the original packaging. 

 

Q: How do I return my order?

A: To process a return, please contact us at return@cococress.com Please understand that all returns must be pre-approved by emailing us before sending any products back to us.

 

Q: What do I do if my order arrives damaged?

A: If your purchase arrives defective or damaged, please contact us immediately at support@cococress.com with a description and image of the damage, and we will get back to you right away.

 

Q: I received the wrong goods, what do I do?

A: We are sorry for any inconvenience this has caused. Please contact our customer service team support@cococress.com or our contact us page, so that they can work to get you your correct product as soon as possible.

 

Q: Can I exchange my product?

A: We don't offer direct exchanges at the moment. To make the returns process as easy and efficient as possible for you, we only offer refunds. Once the return is accepted, customers can make a separate purchase for the new item that they want.

  

Q: How long does a refund take to process?

A: Once we have received your returned package and inspected the products, you will be contacted via the email address provided in your original order. Please be aware that it may take 5 -7 business days before a refund is officially posted on your account.

  

Q: Do you ship internationally? 
A: No, We do not ship to customers outside the United States at this time.

 

Q: How do I track my package?

A: All orders include a tracking number. We will email your tracking number after your order is processed and dispatched. 

 

Orders

Q: Can I cancel or change my order?

A: If you need to make changes/cancel an order you have placed. To cancel your order before it enters the processing stage, please email us at support@cococress.com right away our dedicated team will assist you in canceling your order and provide any necessary instructions.

 

Q: Can I cancel after processing? 

If you wish to cancel your order, it is important to do so before it enters the processing stage. Once your order has been processed, it cannot be canceled. We work diligently to process orders quickly, so we kindly request that you notify us of any cancellation requests as soon as possible.

 

Q: How do I check the status of my order? 
A: When placing your order, please allow up to 2 - 8 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as we can. Once your order has been shipped, you will receive an email notification. We ask that you read our shipping policy for a more transparent understanding. 

  

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information, and it will be used only once when purchasing your product. We never store information about our customers' private details!

 

Please don't hesitate to email us at support@cococress.com should you have any further questions, we're always happy to help.